Jet Freight Services is a top logistics provider of transportation, warehousing, and distribution services across North America. We strive to deliver exceptional value and performance through our integrated systems, people, and processes. JFS are open for a talent like yourself.
What We Are Looking For:
As a Track & Trace Representative, you will play a key role in a dynamic environment, overseeing daily shipments and supporting office operations by ensuring visibility and accurate documentation for all loads. Your primary responsibilities will include maintaining clear communication, resolving customer inquiries, and proactively tracking freight movements to ensure timely and satisfactory service.
Responsibilities:
- Enter new load orders into our proprietary web-based software.
- Initiate “check calls” to track and trace drivers on all pickups and deliveries.
- Communicate internally correspondence with drivers to ensure accurate documentation.
- Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays.
- Maintain and collect proper paperwork for each shipment.
- Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues.
- Maintain an outbound call volume of 100+ calls per day.
Skills/Abilities:
- 1-3 years of work experience in dispatch or logistics, customer service, operations, data entry, call center.
- Must have strong attention to detail.
- Ability to prioritize, balance, and organize information while completing multiple tasks.
- Above average proficiency in Google Drive and Google Suite.
- Excellent written and verbal communication skills.
- Excellent teamwork skills.
Benefits:
- Full-time: 40+ hours per week.
- Unlimited growth potential.
- On-site training and career development.
Compensation for this position will be discussed and determined during the interview.
